FAQ

 

What is the CURRENcy of the items in the shop?

The shop items are charged in USD. 

What methods of payment do you accept?

We accept Visa, MasterCard and American Express in USD. 

How can I find out the status of my order?

Please email our customer care team at help@larkandives.com and we will be happy to let you know the status of your order should you have any questions or concerns.

What is Lark & Ives' Return Policy?

Unused and unopened orders may be returned within 10 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders. Personalized orders are non-refundable once your order is confirmed. 

How do I use a Promo Code?

Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.

How do I order wholesale?

Please visit our wholesale page and fill out our new account inquiry form.

How does the shipping work?

All orders will ship from our fulfillment facility in Vancouver, Canada within 1-3 business days from when the order is placed. From there, it will take about 2-9 business days for orders to be delivered within Canada and the US and anywhere from 4-21 business days for international orders depending on the selected shipping method.  Any orders placed on Saturday or Sunday will not ship until the following Monday as we currently do not ship orders over the weekend.

Any other questions?

You can use the contact form to get in touch with us, or email us directly at help@larkandives.com with details about your project.